All sales & promotions are final, we do not make any adjustments to pricing.
Haati Chai reserves the right to deny unreasonable repairs, returns, and exchanges.
We do not give refunds for any purchases.
Exchanges are allowed within 60 days of your purchase.
We are not responsible for Shipping costs of the item to Haati Chai offices. For your protection, please use a well-padded box or envelope and a traceable carrier. We cannot be responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.
Returns to HQ
When sending an item to our HQ for repair please note this process may take longer than your original delivery process. We need full communication on your end to ensure the package is arriving safely to HQ. Once it has arrived we need you to communicate with us all your requirements (i.e. if you would like exchange or repair, size specifics.) This may take several emails. We want to be sure the 2nd time is a charm and the item you are going to receive is perfect to you. Once an item is ready it will be shipped off. We will provide you with tracking. If you have any specifics on how soon you need your package to arrive please let us know and we will do our best to have it to you however rush delivery is not guaranteed. We normally ship items out via the same shipping method you originally ordered. Please email us if you have any questions.