*All Jewelry comes standard with a lifetime warranty.
*All sales & promotions are final, we do not make any adjustments to pricing.
*Haati Chai reserves the right to deny unreasonable repairs, returns, and exchanges.
Refunds are not permitted, only exchanges.
Exchanges and Returns
Exchanges are permitted within 14 days of your purchase, based on tracking delivery date. An exchange means that you received an item, and you would like to exchange it for either a GIFTCARD in the amount purchased, or an ITEM equal to or lesser in value to the original item. If less, you will receive a gift card for the remaining balance.
For all Returns, Exchanges, or Refunds to HQ:
1) Email email@example.com / ATTN: Return/Exchange/Refund ORDER #HC___
2) Please include your order number in email, and write the nature of your return. Include any miscellaneous photos or description so we understand the reason of your return and may help you out at the best of our ability.
3) Return Authorization: You will receive email directions on return warehouse location and return instructions via email.
*We are not responsible for Shipping costs of the item to Haati Chai offices. For your protection, please use a well-padded box or envelope and a traceable carrier. We are not responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.
When shipping a return, exchange, or repair, please note this process may take longer than your original delivery process. Returns may take up to 2 to 5 weeks depending on the items returned.
Rush delivery is not guaranteed. We ship items out via the same shipping method you originally ordered. Please email us if you have any questions.
Always request tracking for your packages in the case of misrouted packages.
If your order contains custom pieces which require your sizing, please do your best to email us soon as we email you for sizes. These items are made to order and will take longer to be designed and shipped.
Domestic U.S. Orders must be placed by 12 noon for guarantee of shipping out that day. USPS deadline is 3pm, but we do our best to have them in USPS’ possession a few hours early for guarantee of same day shipment.
If you need immediate/sooner delivery of a package please email us to see if this is possible prior to ordering. We will do our best to accommodate your needs. Thank you!
FREE SHIPPING IN U.S. 100+ FREE SHIPPING INTERNATIONALLY orders $250+
Web orders are made-to-order. Orders can take up to 2 weeks depending on available parts and the level of labor intensity for the purchased item/s. PLEASE ALLOW 4-7 DAYS FOR PROCESSING. ORDERS WILL USUALLY NOT BE SHIPPED OUT THE SAME DAY THEY ARE PLACED.We will notify you as soon as possible of any delays. If you require your order in a rush, please contact us via email to inquire about express shipping. We will do our best to meet your deadline.
In any account you have given us the wrong address, we are not liable for the contents of the package and are not obligated to give you a refund. In any account that a package is lost or stolen and you have not paid for shipping with insurance, we are not liable for the contents of the package and are not obligated to give you a refund.
Standard Shipping Via USPS -- $3.25
Priority via USPS (3 day) -- $7.50
Express via USPS -- $25.00
Do you ship internationally?
YES. We ship to anywhere in the world.
DHL -- $29.00 with tracking (recommended)
DHL -- $26.00 with tracking (recommended)
DHL -- $31.00 with tracking (recommended)
DHL Express Shipping -- $60.00 with tracking
DHL -- $26.00 with tracking
ALL OTHER INTL REGIONS
DHL -- $27.00 (recommended)
Haati Chai provides shipping all over the world. Depending on the region some orders arrive within as early as 1 week to the country. After that, it is in custody of Customs. The customer receives the package once it has been cleared by Customs. All packages via DHL come wit tracking and generally take no longer than 3 days to arrive to their destination.
**Please note international packages may be subject to duties upon arrival. This charge is is out of our control. We do however do our best to minimize your costs upon arrival to your country.