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Customer Service

Production Time

Haati Chai is proud to deliver effortless style without compromising quality. By hand-selecting high-quality, conflict-free materials and honoring the experience of third-generation jewelers in Downtown Los Angeles, each Haati Chai piece is meticulously handmade to not only be worn now but years to come. This is one of many reasons Haati Chai products are backed with a One Year Warranty for Gold Vermeil / Gold Fill pieces and a Lifetime Warranty on all Solid Gold pieces. Due to this intricate process, all pieces are made-to-order and may have a production time of up to 3 weeks. Customer satisfaction is of utmost importance and we strive to fulfill each order in a timely manner but to offer the quality that will stand the test of time, time is mandatory in exchange.

All orders are shipped from the Haati Chai Studio in Downtown Los Angeles, CA.

 

Tracking Your Order

Once your order has been placed, you will receive an order confirmation via email or Facebook. This email confirms that your order has been received and has been sent into production. As soon as your order has finished production, you will receive a second email with a link that will direct you to updated tracking information.

 

 

Domestic Shipping:

All domestic orders are shipped via FedEx. Please see below for shipping options. PLEASE NOTE: These delivery timeframes do not include the production time mentioned above and only cover time in transit. If your order is time sensitive, please email us so we can further assist in expediting your order if possible.

FedEx Express Saver - 3 Business Day Transit

FedEx 2 Day - 2 Business Day Transit

FedEx Overnight - ~1 Business Day Transit

FREE FedEx Express Saver on Orders $250+ - 3 Business Day Transit

 

International Shipping:

Haati Chai ships worldwide. All international orders are shipped via FedEx. Please see below for shipping options. Shipping rates are calculated on the basis of destination and weight of package. All additional taxes, customs, and import duties are the responsibility of the customer. We do however do our best to minimize your costs upon arrival to your country. PLEASE NOTE: These delivery timeframes do not include the production time mentioned above and only cover time in transit. If your order is time sensitive, please email us so we can further assist in expediting your order if possible.

FedEx International Priority - Overnight to 3 Day Transit 

FREE FedEx International Priority on Orders $350+ - Overnight to 3 Day Transit

 

Jewelry Warranty

We built our reputation on quality, timeless designs and we will always remain true to it. All Haati Chai products are backed with a One Year Warranty for Gold Vermeil / Gold Fill pieces and a Lifetime Warranty on all Solid Gold pieces. PLEASE NOTE: Haati Chai will only authorize the warranty claim if the product was purchased direct from our site.  

 

Returns, Repairs, and Exchanges

Returns are not permitted. All sales and promotions are final, we do not make any adjustments on pricing. Exchanges are permitted within fourteen days of your purchase based on delivery date. As noted above, all Haati Chai pieces are backed with a One Year to Life Warranty depending on the product. If you experience any issues within the warranty period, we will repair or replace the product at no charge. If outside of the warranty period, customer may be subject to a repair fee. When shipping an exchange or repair, please note this process may take up to 2 to 5 weeks after arrival to the Haati Chai Studio. For exchange or repair approval, please contact info@haatichai.com. PLEASE NOTE: Haati Chai reserves the right to deny unreasonable repairs and exchanges.

 

Have additional questions? We're here to help! Please email our Customer Service Team at info@haatichai.com.

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