Customer Service




International shipping takes up to 3 days depending on how quickly customs processes your package. Taxes are not covered for international shipping. Domestic shipping is sent via UPS Next Day Air.  In stock pieces ship in 2-5 days with overnight shipping. Made to order pieces take 1-5 weeks to make and will also ship overnight once ready. 

Please note our orders are fulfilled in cycles. Orders received 5/01/24 - 7/01/24 will ship the week of August 15th, 2024.



Returns are not permitted. All sales and promotions are final and we do not make any adjustments on pricing. Exchanges are permitted within fourteen days based on delivery date. As noted above, all Haati Chai  designs are backed by a Lifetime Warranty. If you experience any issues (excluding loss of product or denting), we will repair or replace the product at no charge. When shipping an exchange or repair, please note this process may take up to 2 to 5 weeks after delivery. For exchange or repair approval, please contact

Please Note: Haati Chai  reserves the right to deny unreasonable repairs and exchanges.


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